Classic Tech Support Story

OK, so I’ve been hearing stories where people have said this for years, but I’ve never actually talked to someone this stupid.

Client calls up about twenty minute ago (I just got off the phone with her, you’ll understand why in a moment) because her Monitor will not turn on.? No power, no display, nothing.? The LED on the Monitor doesn’t even turn on.? As a tech, I know this could be a simple problem of the Monitor not being connected to the power correctly.? The cable could just be loose.? So I have her check the back and reseat the cables.

Well, it took forever for her to find the back of the Monitor in the first place.? Once she had, she wasn’t sure whether the cable she just disconnected went to the power or to the PC.? So I asked her:

“Well, ma’am, could you check where the other end of the cable goes?”

And she said. . . . . . . . .? are you ready?

“There isn’t another end.”

Hmm. .? must be a pretty long cable. . . .

By Tommy Belknap

Owner, developer, editor of DragonFlyEye.Net, Tom Belknap is also a freelance journalist for The 585 lifestyle magazine. He lives in the Rochester area with his wife and son.