Frickin’ Time Warner’s Frickin’ On-Demand

“On Demand” my frickin’ ass.

Is anyone else out there in Rochester-land having the problems we’re having with Time Warner’s service, lately?  We’ve been through three DVR’s in the last few months, all while never solving one particular problem: “Error 1103,” a service unavailable error message when ordering movies.  Our Internet connection has been up and down over the last few weeks, which I’ve confirmed has been an issue for more than just us, wondering if this service problem extends to the On Demand thing, as well.

It cannot possibly be the box, since we’ve had three of them: one to replace what we thought was a damaged box, then a final one because we have an HDTV now.  I don’t see how it could be the lines, and thus I suspect it has to be a service problem they’re not telling us about.  Bear in mind: you pay to have the OD channels on your TV.

Anyone with any information can contact me via the contact form at the top of this page.  Thanks.

By Tommy Belknap

Owner, developer, editor of DragonFlyEye.Net, Tom Belknap is also a freelance journalist for The 585 lifestyle magazine. He lives in the Rochester area with his wife and son.

7 replies on “Frickin’ Time Warner’s Frickin’ On-Demand”

Constantly… we have problems all the time! It pisses me off to no end, but also – what am I gonna do about it? When they work, I love the on demand channels. I don’t have a DVR at the moment.

I’d switch to dish, but that’s what I had when I first moved into my house, and it sucks just as bad.

Complain and they might drop the OD charge from your bill.

How the hell can companies (TW isn’t the only one) sell a product or service which is no good and just keep rolling along making money… nobody calls them out on it, they never fix the problem… it just keeps sucking.

God bless America…

Well, this is a major inconvenience to their customers which they are intentionally leaving us in the dark about. The girl on the phone insisted on sending what’s known in the tech circles as a “push” to our cable box, and was equally insistent that this would fix the problem. Because, of course, it gets you off the line faster that way.

But this might be something I look into in greater detail, soon, because phantom outages of service are not cool.

I live in Columbia, S.C. Its 4 in the morning here and all I want to do is watch a damn movie. I’m just so happy that I have to deal with this GREAT error 1103. Tip of advice. GET DIRECT TV. My sister has it and its great. I’m moving in 5 days, and I’m saying goodbye and farewell to time warner.

I’m having this problem here in Jamestown, NY (south of Buffalo).  It’s driving me insane.

The biggest problem is that when you call the 800 number at night all you get is an “office is closed” message.

Did you ever get a solution to this problem?

No, unfortunately I didn't.  The best I can say is that when we moved, the problem went away.  I'm not sure that it has anything to do with the physical media through which you're getting your cable, but it sure seems like it.

I would call during business hours and if they're closed, maybe find a way to connect to the national help desk (whom you would doubtless end up speaking with, either way).  That might require calling a help desk number for a neighboring city and just being insistent.

Good luck!

I have the same problem and all they tell you is to contact them if it is error 1103 or 232. i hate it, whether or not i get MOD on any given day is a crap shoot im so tired of it i dont even know what the hell im paying for anymore

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